Terms and Conditions

CREDIT ACCOUNTS

All schools, Fire Departments, Police, Hospitals, Rescue Squads and Municipalities can purchase immediately on net 30 day terms. Privately owned ambulance companies, Industrial, Businesses and other firms or organizations may establish an open credit account by submitting the name of your financial institution and three trade references or your Dun & Bradstreet number. Individuals MUST send payment with order or use credit card payment.

PAYMENT TERMS

Net 30 days for customers with established credit. For orders less than $20.00 a $3.00 service charge will be added to your invoice.

SALES TAX

All businesses and individuals domiciled in New York State will be charged applicable sales tax. Customers that are tax-exempt should attach/include a copy of their tax-exempt certificate with their order.

SHIPPING & HANDLING

Shipping charges are waived when check accompanies order (excludes drop-ship or special order items). All other shipments are F.O.B. shipping point. Shipping charges may vary depending on distance, value, weight, insurance and cargo. To estimate charges, add 10% to the total of your order. For large bulky items such as couches, shipping charges will exceed 10% estimate. Call for shipping rates. This applies to 48 contiguous states. Alaska , Hawaii and Puerto Rico, please call for shipping charges.

SHORTAGES

Shortages, lost or missing merchandise are our responsibility only after the following precautionary measures have been followed by the customer:

  1. Do not sign the delivery ticket if all packages specified on the Bill of Lading are not received. Our carrier will assume no responsibility if his receipt has been signed for total delivery.
  2. Do not claim shortages until you have read the packing slip. Some items may be backordered. Others may be drop-shipped from factory and delivered separately.

PRICE CHANGES

Due to typographical error, we reserve the right to change prices. You will be notified of any substantial price increase. We also reserve the right to substitute like products with similar specifications to those pictured when necessary. The product description supercedes photo representation.

TYPOGRAPHICAL ERRORS

In the event that a product is mistakenly listed at an incorrect price, Mid Island Medical reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Mid Island Medical reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Mid Island Medical shall issue a credit to your credit card account in the amount of the incorrect price.

EXCHANGES & RETURNS

All exchanges and returns MUST have prior authorization. Please contact our customer service department within 10 days for a return authorization number. Exchanges and returns must be made by prepaid freight, and merchandise must be in new condition, unused and in original packaging.

CLAIMS

If merchandise is received damaged, immediately file a claim with the transportation company as they assume all responsibility once the merchandise delivered to & receipted by them in good order. In case of “concealed damage” is discovered upon unpacking, have the transportation company agent make out a report within 48 hours or recovery from the carrier is lost.

CUSTOMER GUARANTEE

As a long established supplier of medical products, we buy from the most reputable and reliable producers. As a result, we offer a money back guarantee. If not satisfied with any product for any reason, return, prepaid, within 10 days with a RMA#.

SHIPPING METHODS

Most orders are shipped United Parcel Service (UPS). On large orders or items too heavy to ship UPS, we will ship by common carrier truck.

SPECIAL NOTICE

Mid Island Medical Supply requests to be placed on all bid lists and we assure prompt reply on all bids and quotes.